- The Customer must provide, ANY CLEANING SERVICES with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone, alter or cancel the Service for any reason.
B. In the event that such notice has been given, ANY CLEANING SERVICES will endeavour to reschedule the Service if required.
C. In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss. This may be charged at, ANY CLEANING SERVICES Sole discretion.
17. Fee for Non-access to Premises
A. In the event that the Customer does not provide unencumbered access to the Premises for ANY CLEANING SERVICES or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2hours cleaning (inclusive of GST) for administrative and travel costs. Collection of keys or key cards to gain access to The Property is permitted but done so at Cleaners discretion and Customers expense.
18. Fix Up/Free Re-Visit Conditions
A. Fix up/Free re-visit once only .with supplied list from customer .
B. The Customer is required to attend the property after any service is completed while the staff are still present to prevent any requirement of a fix up to be necessary and sign the job sheet paperwork provided if satisfied.
C If the Customer is unable to attend the Fix up or signs off on, what they later consider to be an unsatisfactory Service, no 2nd visit will be provided free of charge, rates will apply .
D Any other one off jobs where the customer has been present at the completion of work but remains unsatisfied, a supervisor will be sent out to inspect the cleaners work and if deemed unsatisfactory, will provide a free Fix Up. No Fix Up will be provided to one off jobs where the customer has not inspected at the end of the clean while the cleaners are still present and, ANY CLEANING SERVICES accepts no third part liability.
E If the time estimated by office staff at the time of booking is insufficient to complete The Service for any reason, staff will contact the Customer. If the Customer denies the request for increased time, cleaners will complete as much as possible in the time specified and Fix Up services will only be available for rooms where the Service has taken place and no others.